Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Delivery times typically range from 2 to 5 business days for domestic shipments and 5 to 10 business days for international orders, depending on the selected shipping method.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact.
Are D.Franklin sunglasses polarized?
Many of our sunglasses feature polarized lenses to reduce glare and provide superior visual clarity. Please check the specific product description for the 'Polarized' badge.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay depending on your region.
How do I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your products vegan-friendly?
D.Franklin is committed to ethical fashion. A significant portion of our footwear and accessory collection is PETA-Approved Vegan, utilizing high-quality synthetic materials.