Returns & Exchanges
At D.Franklin, we want you to be completely satisfied with your purchase. If your new items aren't the perfect fit, you have 30 days from the delivery date to return or exchange them in their original condition.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags and protective films are intact, and include the printed return authorization form inside.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier collection point in your area.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing